Job Vacancies in ESAF – Your Path to a Rewarding Career

Welcome to the ESAF job vacancy page! Here, we offer exciting opportunities to advance your career in customer service and sales. We are looking for dedicated and enthusiastic individuals to join our team in various roles across Kerala.

Whether you are a fresher or an experienced professional, we have positions that match your qualifications and career goals. Explore our current openings and apply today to start your journey with ESAF.

Current Job Openings

1. Customer Service Executive

Vacancies: 30
Qualification: +2 or Degree
Experience: Experienced or Freshers
Age Limit: 20-30 (male), 20-34 (female)
Location: Anywhere in Trivandrum
Salary: ₹21,000 CTC

Job Description:

As a Customer Service Executive, you will be the first point of contact for our customers. Your role involves addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Excellent communication skills and a customer-focused attitude are essential for this role.

Key Responsibilities:

• Handling customer queries and complaints via phone, email, or in-person.
• Providing information about products and services.
• Maintaining customer records and updating account information.
• Coordinating with other departments to resolve issues.
• Ensuring prompt and accurate service to maintain customer satisfaction.

Skills Required:

• Strong communication skills.
• Ability to handle stressful situations calmly and effectively.
• Basic computer skills.
• Customer-oriented mindset.

2. Assistant Customer Service Manager

Vacancies: 15
Qualification: Degree or PG
Experience: 2 years
Age Limit: 25-30
Location: All Kerala
Salary: Competitive with benefits

Job Description:

As an Assistant Customer Service Manager, you will assist in overseeing the customer service operations. You will support the Customer Service Manager in ensuring that the team meets its targets and provides exceptional service.

Key Responsibilities:

• Supervising daily operations of the customer service team.
• Training and mentoring new employees.
• Assisting in resolving complex customer issues.
• Monitoring and reporting on team performance.
• Implementing service improvement strategies.

Skills Required:

• Leadership and team management skills.
• Excellent problem-solving abilities.
• Proficient in CRM software.
• Strong interpersonal skills.

3. Customer Service Manager

Vacancies: 15
Qualification: Degree or PG
Experience: 3+ years
Age Limit: 25-35
Location: All Kerala
Salary: Attractive package

Job Description:

The Customer Service Manager role is crucial for maintaining high standards of customer service within the company. You will be responsible for managing the customer service department, ensuring customer satisfaction, and leading a team of customer service executives.

Key Responsibilities:

• Developing and implementing customer service policies and procedures.
• Managing and motivating the customer service team.
• Analyzing customer service metrics and reports.
• Handling escalated customer complaints.
• Coordinating with other departments to enhance customer experience.

Skills Required:

• Proven experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.

4. Sales Officer

Vacancies: 20
Qualification: +2
Experience: 1+ year
Age Limit: 27-31
Location: Trivandrum and Kollam
Salary: Competitive with incentives

Job Description:

As a Sales Officer, you will be responsible for driving sales and achieving targets. You will identify potential customers, engage with them, and convert leads into sales.

Key Responsibilities:

• Generating leads and visiting potential customers.
• Presenting and selling company products and services.
• Meeting sales targets and reporting on sales performance.
• Building and maintaining customer relationships.
• Providing after-sales support and ensuring customer satisfaction.

Skills Required:

• Proven sales experience.
• Strong negotiation and persuasion skills.
• Ability to build and maintain relationships.
• Self-motivated and target-driven.

How to Apply

Application Process

Interested candidates can apply by sending their updated resume and a cover letter to [[email protected]]. Please mention the job title in the subject line of your email.

Walk-in Interview Details

For the position of Sales Officer, we are conducting a walk-in interview:

Date: 01/06/2024
Time: 10.00 AM
Location: Model Career Centre, Kerala University Students Centre, PMG, Thiruvananthapuram
Contact: 0471-2304577

Why Work at ESAF?

At ESAF, we believe in nurturing talent and providing opportunities for growth. We offer a supportive work environment, competitive salaries, and various benefits. Here are some reasons why you should consider joining our team:

Career Development

We provide continuous training and development opportunities to help you advance in your career. Whether you are just starting out or looking to move up the career ladder, we support your professional growth.

Employee Benefits

Our employees enjoy a range of benefits including health insurance, performance bonuses, and paid leave. We value our team and strive to provide a balanced work-life environment.

Inclusive Work Culture

We are committed to creating an inclusive workplace where everyone feels valued. Diversity and inclusion are at the heart of our company culture.

Community Impact

Working at ESAF gives you the chance to make a positive impact on the community. We are dedicated to serving our customers and improving their lives through our services.

FAQs

Q: What documents are required for the application?
A: You need to submit your updated resume and a cover letter.

Q: Is there any age relaxation for reserved categories?
A: Age relaxation is provided as per government norms for reserved categories.

Q: What is the selection process?
A: The selection process typically includes a written test, followed by an interview.

Q: Can I apply for multiple positions?
A: Yes, you can apply for multiple positions if you meet the eligibility criteria.

Q: Is there any training provided after selection?
A: Yes, selected candidates undergo comprehensive training to equip them with the necessary skills.

Contact Us

For any queries or further information, please contact us at 0471-2304577. Our team is here to assist you with your application process.

We look forward to receiving your application and welcoming you to the ESAF family. Take the next step in your career with us and be part of a dynamic and growing organization.