Explore Customer Service Roles in Emirates Group Careers – Join the Aviation Elite in Dubai
If you’ve ever dreamed of being part of the global aviation industry, Customer Service Roles in EmiratesGroupCareers could be your perfect career gateway. The Emirates Group, headquartered in the dynamic city of Dubai, includes Emirates Airline—the largest international airline—and dnata, one of the world’s leading air service providers. This presents an unmatched opportunity to work in a multicultural, fast-paced, and innovation-driven environment.
Why Choose a Career in Customer Service with the Emirates Group?
Choosing customer service roles in Emirates Group means stepping into a world of travel, cultural diversity, and professional development. Whether you enjoy face-to-face interaction or prefer behind-the-scenes coordination, EmiratesGroupCareers offers fulfilling roles tailored to your strengths.
At the heart of the Emirates Group are its people—dedicated professionals who go the extra mile to deliver exceptional customer experiences. When you join our customer service team, you don’t just get a job—you begin a career full of global exposure, structured training programs, and endless possibilities.
Available Opportunities in Customer Service
1. Frontline Customer-Facing Roles
✅ Airport Services Agent (EK/dnata) & marhaba Services Agent
Be the first point of contact for our passengers. These roles involve:
- Assisting customers during check-in, boarding, and baggage handling.
- Delivering high-quality service during every step of the journey.
- Handling special requests such as VIP, unaccompanied minors, or passengers with limited mobility.
✅ What You Need:
- Strong interpersonal skills and fluency in English (additional languages are a plus).
- High school education or equivalent.
- Willingness to work in shifts and wear a uniform.
2. Back-Office Role – Contact Centre Services Agent
Play a key role in supporting passengers remotely by:
- Providing real-time support through voice, chat, and social media channels.
- Sharing accurate information on services, flights, and bookings.
- Typing efficiently while maintaining excellent written communication.
✅ Language Proficiency Requirement:
You must be fluent in English and at least one of the following: Arabic, French, German, Japanese, Mandarin, Korean, Czech, or Italian.
Training & Career Growth
Selected candidates for Customer Service Roles in EmiratesGroupCareers undergo an intensive training program. This includes:
- Systems and process training.
- Soft skills development for customer engagement.
- Orientation for Emirates Airport Services, dnata, marhaba services, or the Contact Centre.
You’ll also benefit from ongoing learning and advancement opportunities, helping you grow professionally while staying ahead in the competitive aviation industry.
Recruitment Process: Simple and Transparent
Emirates Group follows a clear 4-step recruitment process:
- Apply Online
Submit your application and get an instant confirmation email. - Review Phase
The recruitment team screens and evaluates your profile. - Video Interview & Gamified Assessment
Shortlisted candidates receive an engaging and interactive interview link via HireVue. - Job Offer
If selected, you’ll receive a detailed offer, including salary and benefits.
Competitive Salary & Exclusive Perks
Customer service roles in EmiratesGroupCareers come with a tax-free salary, paid in UAE Dirhams (AED). In addition to financial benefits, employees enjoy:
- Free or discounted travel tickets.
- Comprehensive health insurance.
- Accommodation and transportation allowance.
- Access to Dubai’s world-class lifestyle and infrastructure.
Learn more about the advantages of working in Dubai and the Emirates Group’s benefits by visiting the “Working Here” and “Dubai Lifestyle” sections on the official website.
Be the Face and Voice of Emirates – Apply Today
Customer service professionals are the heartbeat of our operations. Whether you’re assisting passengers at the airport, offering luxury marhaba services, or guiding customers via our call center, every role matters. Start your aviation journey today by applying for Customer Service Roles in EmiratesGroupCareers.
👉 Don’t miss this chance to launch your career with the world’s most prestigious airline group.
