Dubai Airport Careers – Customer Service Roles at Emirates Group
Looking to build a rewarding career in customer service within one of the world’s leading aviation hubs? Dubai Airport Careers – Customer Service Roles at Emirates Group offer an exceptional opportunity to work at the forefront of global air travel, representing a brand known for excellence, innovation, and world-class service. Whether you are starting your career or seeking new challenges, Emirates Group provides a supportive and growth-oriented environment.
Why Choose Emirates Group for a Customer Service Role?
The Emirates Group, comprising Emirates Airline and dnata, is a global leader in aviation, cargo handling, travel, and ground services. Headquartered in Dubai, the company offers not only excellent pay and benefits but also exposure to a multicultural environment and cutting-edge technologies. Working in customer service at Dubai Airport means becoming the face of a brand trusted by millions across the globe.
As part of the Emirates Group, you’ll interact with travelers from all corners of the world, ensuring a seamless travel experience while showcasing your professionalism, empathy, and communication skills.
Available Customer Service Positions at Dubai Airport
Emirates Group offers multiple customer service roles, ranging from frontline airport duties to back-end contact center support. Each role is designed to enhance passenger satisfaction and operational efficiency.
1. Airport Services Agent – Emirates & dnata
Key Responsibilities:
- Assist passengers during check-in, boarding, and transit.
- Ensure safety protocols are followed at all times.
- Manage baggage issues and service recovery situations.
- Coordinate with various airport departments to maintain service continuity.
Requirements:
- Fluent in English (spoken and written).
- Minimum high school diploma (A Levels or equivalent).
- Flexible availability (shifts, weekends, holidays).
- Strong communication and basic computer skills.
2. marhaba Services Agent – Personalized Passenger Support
marhaba means “welcome” in Arabic and symbolizes hospitality at its best. This role provides VIP services for travelers who seek extra care and comfort.
Responsibilities:
- Assist unaccompanied minors and passengers needing special attention.
- Offer lounge access and premium check-in experiences.
- Help with language barriers through translation support.
- Maintain professional appearance and physical stamina.
Requirements:
- Excellent communication and interpersonal skills.
- English fluency; other languages are an advantage.
- Physically fit to handle luggage and terminal mobility.
- Willingness to follow grooming and dress code standards.
3. Contact Centre Service Agent – Emirates Group
Join the digital backbone of Emirates Group as a Contact Centre Service Agent, where you’ll handle customer interactions across phone, email, chat, and social media platforms.
Responsibilities:
- Respond to queries related to bookings, flight changes, and services.
- Upsell value-added options such as extra baggage or seating.
- Log interactions and follow up on unresolved cases.
- Represent the brand positively in a fast-paced virtual environment.
Job Requirements:
- English fluency plus one additional language (e.g., Arabic, French, German, Japanese, Korean).
- High-speed typing and multitasking ability.
- Calm under pressure and sales-oriented mindset.
Extensive Training for New Employees
All selected candidates go through a comprehensive training program including:
- Customer service etiquette and handling.
- Hands-on training with booking and CRM systems.
- Roleplay-based simulations and scenario handling.
- Soft skills workshops focused on empathy and cultural awareness.
Step-by-Step Recruitment Process
1. Application Submission: Apply via the official Emirates Group careers portal.
2. Initial Review: Applications are evaluated for eligibility and role fit.
3. Online Assessment & Video Interview: Shortlisted candidates complete a video-based test via HireVue.
4. Offer Letter: Selected applicants receive a formal job offer outlining salary, benefits, and duties.
Benefits of Joining Emirates Group
- Tax-free salary
- Annual leave and travel perks for family
- Full medical insurance
- Housing or accommodation allowance
- Transportation to/from work
- Exclusive staff discounts
- Career growth opportunities within Emirates Group
Who Should Apply?
This opportunity is ideal for those who:
- Enjoy customer-facing roles.
- Thrive in high-energy, multicultural environments.
- Are passionate about aviation and global travel.
- Can adapt to rotational shifts and busy schedules.
Whether you’re a fresh graduate or a professional seeking growth, Dubai Airport Careers – Customer Service Roles at Emirates Group offer unmatched professional exposure and lifestyle benefits.
Start Your Career Journey with Emirates Group
Ready to take off? Join the Emirates Group and be a part of Dubai’s aviation legacy. Apply today for a customer service role and help shape world-class travel experiences for millions of passengers.
Apply now and let your career soar with Emirates Group!
