SkyCargo – Customer Sales & Service Agent: Build Your Career with Emirates Group

For more than four decades, Emirates SkyCargo has been a trusted global leader in air freight and logistics. With a strong focus on operational excellence, advanced cargo solutions, and premium customer service, SkyCargo has become one of the world’s most reliable air logistics brands. Today, the Emirates Group invites passionate and service-driven individuals to apply for the position of SkyCargo – Customer Sales & Service Agent, an exciting opportunity for candidates who wish to build a future-ready career in aviation, cargo operations, and customer service.

What Is the SkyCargo Customer Sales & Service Agent Role?

The Customer Sales & Service Agent role is a dynamic, front-line position based in a highly professional Contact Center environment. As the first point of contact for travelers and cargo clients, agents play a crucial part in delivering world-class support. From answering customer inquiries to providing accurate fare details, handling cargo shipment questions, and helping clients with bookings, this role ensures seamless communication across all service touchpoints.

This position directly supports Emirates’ mission to offer outstanding customer experiences while strengthening company revenue through informed and efficient service delivery.

Key Responsibilities of a Customer Sales & Service Agent

1. Deliver Exceptional Customer Support
2. Agents serve as trusted advisors for travelers and cargo customers. You will be responsible for providing accurate information on airfare structures, cargo solutions, travel requirements, and available services. Additional responsibilities include:
3. • Handling inquiries with professionalism and clarity
4. • Recommending the best travel or cargo options based on customer needs
5. • Providing precise fare quotes and ticketing details
6. • Ensuring a positive, proactive customer experience
7. Upholding Emirates’ reputation for premium quality service is a core expectation of this role.
8. Manage Bookings and Cargo Requests
9. You will assist customers with flight bookings, itinerary changes, and cargo shipment arrangements. Accuracy, attention to detail, and a customer-first approach are essential.
10. Improve Customer Satisfaction and Revenue
11. Well-informed communication helps customers make better decisions, directly contributing to company performance and customer loyalty.

Required Qualifications and Skills

To succeed as a SkyCargo Customer Sales & Service Agent, candidates should possess:

• Excellent interpersonal and telephone communication skills

• Strong customer service mindset

• Ability to work efficiently in a fast-paced sales environment

• Basic understanding of airline industry operations

• Contact center experience (preferred)

• Proficiency in Microsoft Word, Excel, Email, and Windows-based systems

• Familiarity with Standard Fares, ticketing rules, Skywards, and MARS systems

Additional Advantage:

• Ability to read, write, and speak Arabic

Candidates with positivity, adaptability, and a genuine passion for aviation are highly encouraged to apply.

Why Join Emirates SkyCargo?

The Emirates Group employs more than 100,000 professionals across 50+ global brands. Working here gives you access to unmatched growth opportunities, world-class training, and a highly respected corporate culture.

What Makes Emirates Group a Great Employer?

1. Global Reputation
2. Join a brand known worldwide for innovation, excellence, and top-tier service.
3. Career Progression
4. Gain access to continuous training, certifications, and internal job mobility.
5. Prestigious Work Culture
6. Work alongside global aviation experts supported by Emirates Airline and dnata.
7. Personal Skill Development
8. Grow your expertise in customer service, sales, cargo logistics, and aviation operations.
9. Competitive Compensation
10. Employees enjoy attractive benefits, travel perks, and comprehensive support packages.

How to Apply for SkyCargo – Customer Sales & Service Agent

If you are ready to elevate your career and join one of the world’s most admired aviation groups, you can apply directly via the official Emirates Careers portal.