Sales Support Agent – Courier Express | EMITARS GROUP DUBAI – Complete Career Guide
The Sales Support Agent – Courier Express | EMITARS GROUP DUBAI role represents a premium career opportunity within the UAE’s rapidly expanding aviation and logistics sector. Offered under the globally respected Emirates Group, this position is designed for experienced air cargo professionals seeking stability, competitive compensation, and long-term career growth in Dubai. With an expected monthly salary of 6,000 AED, structured operational systems, and international exposure, this role stands out as one of the most reliable logistics jobs in Dubai.
Role Overview
As a Sales Support Agent – Courier Express, professionals operate at the core of Emirates SkyCargo’s commercial and financial coordination framework. The role plays a critical part in customer onboarding, revenue protection, billing accuracy, and compliance with international cargo regulations. This position ensures seamless alignment between tariffs, billing systems, operational controls, and customer satisfaction, making it a key contributor to revenue assurance.
Key Responsibilities and Daily Operations
Customer Onboarding and Account Management
The role involves onboarding new courier and cargo customers by validating documentation, ensuring IATA CASS compliance, and aligning accounts with approved billing structures and tariffs. This process enables customers to operate as verified account holders with Emirates SkyCargo.
AWB Stock Coordination and Revenue Alignment
Sales Support Agents coordinate closely with EK Revenue Accounts to manage Air Waybill (AWB) stock ranges, ensuring timely release of AWB stocks to agents and uninterrupted cargo movement.
Commercial Support and Customer Query Resolution
Handling the commercial support mailbox is a core function. Queries related to billing discrepancies, freight charges, optional services, and account concerns are resolved efficiently while maintaining revenue integrity.
Financial Reconciliation and Reporting
Daily reconciliation of cash and card collections across import, export, and terminal sales is performed. Verified reports are shared with Emirates Group Finance teams, supporting audit readiness and transparent financial control.
COU AWB Movement and ULD Billing
The role includes running daily COU AWB movement reports and billing ULD pivot weight charges, ensuring correct tariff application and preventing revenue leakage.
AWB Quality Control and Verification
Weekly AWB quality checks are conducted by coordinating with central verification teams to resolve discrepancies, ensuring regulatory compliance and operational accuracy.
Waivers, Refunds, and Revenue Recovery
All waivers and refunds related to freight charges and services are verified. Unauthorized waivers are identified, documented, and recovered to safeguard company revenue.
Additional and Optional Service Billing
The agent ensures accurate billing for optional services such as ATA trucking, relabelling, packing, and special handling, strictly according to approved tariff rates.
Required Qualifications and Experience
- Minimum 3 years of experience in air cargo operations or a supervisory/team leader role
- Strong knowledge of air cargo tariffs, IATA/FIATA regulations, and import/export procedures
- Familiarity with Emirates SkyCargo systems and policies
- Excellent communication skills (written and verbal)
- Proficiency in MS Excel, Word, PowerPoint, and Office tools
- Strong analytical skills with high attention to detail
Salary and Benefits
The expected salary is 6,000 AED per month, reflecting the responsibility and expertise required. Additional benefits include:
- Global exposure within Emirates Group operations
- Structured career progression pathways
- Stable employment in Dubai’s aviation sector
- Process-driven and professional work environment
Why Choose Sales Support Agent – Courier Express | EMITARS GROUP DUBAI?
- Association with a world-class aviation brand
- Strong emphasis on compliance and professional development
- Ideal role for experienced cargo professionals seeking advancement
- Balanced responsibilities across customer service, finance, and operations
This is not just a support role—it is a strategic commercial position within a high-value, high-volume cargo ecosystem.
How to Apply – Step-by-Step
- Visit the official Emirates Group Careers Portal
- Search for Sales Support Agent – Courier Express
- Review eligibility and job requirements carefully
- Prepare an updated CV highlighting air cargo and revenue experience
- Submit your application through the official listing only
Sales Support Agent – Courier Express | EMITARS GROUP DUBAI is an excellent opportunity for professionals aiming to build a secure and rewarding career in Dubai’s aviation logistics industry.
