Etihad Airport Services as a Guest Services Jobs in Abu Dhabi – Airport Customer Service Careers 2026
Are you passionate about delivering outstanding customer service and thriving in a fast-paced, dynamic work environment? Etihad Airport Services Ground (EASG), the exclusive ground handling provider at Abu Dhabi International Airport, is currently inviting applications for Guest Services Jobs in Abu Dhabi. This exciting opportunity allows motivated individuals to become part of one of the Middle East’s most respected aviation service providers while contributing to exceptional passenger experiences at a world-class international airport.
If you are searching for a stable career in airport operations, customer service, or ground handling, then Etihad Airport Services as a Guest Services Jobs in Abu Dhabi could be the perfect pathway for your professional growth.
About Etihad Airport Services Ground (EASG)
Etihad Airport Services Ground is a core subsidiary of Etihad Aviation Group and operates at the heart of Abu Dhabi International Airport. EASG delivers a wide range of ground handling solutions for Etihad Airways and many international airlines, covering passenger services, baggage operations, ramp services, aircraft cleaning, cargo handling, and more.
The organization is driven by three fundamental pillars:
- Safety and Security
- Operational Excellence
- Exceptional Customer Experience
Through continuous innovation and strict compliance with international aviation standards, EASG has established itself as a trusted partner for airlines and a preferred employer within the aviation industry.
Job Title: Guest Services Agent
Location: Abu Dhabi, United Arab Emirates
As a Guest Services Agent, you will be the face of Etihad Airport Services, directly interacting with passengers and ensuring smooth airport operations from check-in to boarding. This role is ideal for individuals who enjoy working with people from diverse cultures and can remain calm, professional, and service-oriented under pressure.
Role Overview
The Guest Services Agent plays a crucial role in ensuring passengers receive a seamless and pleasant airport experience. You will assist travelers throughout their journey, provide accurate information, manage service requests, and ensure that all processes comply with safety and quality standards.
This is a customer-focused position that requires excellent communication skills, attention to detail, and the ability to multitask in a busy airport environment.
Key Responsibilities
- Perform passenger check-in, boarding, and boarding pass verification according to airline and airport procedures.
- Handle guest and baggage services while maintaining service quality standards.
- Assist passengers with flight connections and provide clear directions and information.
- Coordinate with cabin crew and operational teams to ensure timely boarding.
- Conduct initial security screening and control access where required.
- Respond to passenger inquiries, service requests, and complaints professionally.
- Resolve customer issues efficiently and escalate complex matters to supervisors.
- Liaise with internal departments to support smooth daily operations.
- Report major incidents, delays, or customer concerns to management.
- Follow company policies, safety procedures, and aviation regulations at all times.
- Identify opportunities for service improvement and contribute to operational excellence.
Qualifications and Experience
- Minimum high school certificate or equivalent.
- At least 1 year of experience in a similar customer service or airport services role.
- Excellent verbal and written communication skills.
- Strong interpersonal abilities and customer-focused attitude.
- Ability to work shifts, weekends, and public holidays.
- Comfortable working in a fast-paced, multicultural environment.
Why Choose Etihad Airport Services?
Working with Etihad Airport Services means becoming part of an internationally recognized aviation organization known for professionalism, innovation, and employee development. Team members benefit from:
- Competitive salary packages
- Structured training and development programs
- Career growth within Etihad Aviation Group
- Multicultural and inclusive work environment
- Exposure to international airline operations
This role provides long-term career potential for individuals looking to build a future in airport services and aviation.
How to Apply
Interested candidates can apply directly through the official Etihad careers portal using the company’s online application system.
👉 Apply Now – Official Website
Make sure your CV highlights your customer service experience, communication skills, and availability for shift-based work.
Conclusion
Etihad Airport Services as a Guest Services Jobs in Abu Dhabi offers an excellent opportunity to join a world-class airport operations team and develop a rewarding career in aviation. If you are enthusiastic about customer service, enjoy working in a high-energy environment, and want to represent one of the Middle East’s leading aviation brands, this role is an ideal match.
Apply today and take the first step toward a successful career with Etihad Airport Services.
