Customer Service Roles in Dubai, United Arab Emirates – Emirates Group Careers
The Emirates Group, headquartered in Dubai, United Arab Emirates, is one of the world’s most respected aviation and travel service organizations. Comprising Emirates Airline, the largest international airline globally, and dnata, one of the world’s leading air services providers, the Emirates Group continues to set international standards in customer experience, innovation, and operational excellence. With a strong global presence and a diverse workforce, the group offers outstanding Customer Service Roles in Dubai for individuals seeking long-term career growth in the aviation industry.
Working with the Emirates Group places you at the center of a fast-paced, multicultural environment driven by cutting-edge technology and world-class service standards. Dubai’s cosmopolitan lifestyle, combined with the organization’s commitment to professional development, makes these roles highly desirable for candidates who enjoy working with people, solving problems, and delivering exceptional service.
Why Choose Customer Service Careers in Dubai with Emirates Group?
Customer Service Roles in Dubai, United Arab Emirates offer more than just a job—they provide a gateway to an international career. Successful candidates will undergo comprehensive training programs covering system operations, service excellence, and communication skills. After training, employees are assigned to key business units across the group, including Emirates Airport Services, dnata, Marhaba Services, and the Contact Centre.
These roles are ideal for individuals passionate about travel, customer interaction, and working in a globally recognized brand that values diversity, professionalism, and teamwork.
Hiring Process – Step by Step
Step 1: Application Submission
Submit your online application. A confirmation email will be sent once your application is received.
Step 2: Application Review
The Emirates Group recruitment team carefully reviews your profile and qualifications.
Step 3: Video Interview & Assessment
Shortlisted candidates will complete an interactive, gamified video interview via HireVue. This stage is critical for progressing further.
Step 4: Job Offer
Successful applicants will receive an official employment offer detailing salary and benefits.
Available Customer Service Roles
I. Customer-Facing Roles
Airport Services Agent (Emirates / dnata)
Airport Services Agents play a key role in delivering premium customer experiences at the airport. Responsibilities include passenger check-in, boarding assistance, baggage services, and ensuring smooth airport operations while maintaining the highest service standards.
Marhaba Services Agent
Marhaba Service Agents provide personalized assistance to VIPs, Marhaba clients, unaccompanied minors, and passengers with special needs. This role requires empathy, attention to detail, and a strong commitment to customer care throughout the travel journey.
II. Back-Office Role
Contact Centre Agent
As the voice of Emirates, Contact Centre Agents support customers through voice and digital platforms such as chat and social media. The role involves handling inquiries, providing accurate information, resolving issues, and supporting sales opportunities while maintaining exceptional communication standards.
Qualifications & Skills Required
To qualify for Customer Service Roles in Dubai, United Arab Emirates, candidates must have:
- Fluency in spoken and written English
- Additional language skills are an advantage
- A Levels or High School Certificate
- Strong interpersonal and customer service skills
- Willingness to work in shifts
- Basic PC skills (Microsoft Word, Excel, Email)
- Willingness to wear uniform for front-line roles
Additional Requirements for Contact Centre Agents:
- Proficiency in English plus at least one required language (Arabic, French, German, Italian, Spanish, Mandarin, Japanese, Russian, Portuguese, Polish, Czech, Cantonese)
- Strong customer and sales focus
- Fast and accurate typing skills for messaging-based support
Salary & Benefits
Employees enjoy an attractive salary package along with industry-exclusive benefits, including discounted air tickets, global hotel discounts, and lifestyle benefits unique to aviation professionals. Both full-time and part-time opportunities are available, offering flexibility to match different career goals.
Build Your Future in Dubai
Whether you choose a front-line role with Emirates Airport Services, dnata, or Marhaba, or a behind-the-scenes position as a Contact Centre Agent, these Customer Service Roles in Dubai, United Arab Emirates offer an exciting opportunity to grow within a globally admired organization while living in one of the world’s most dynamic cities.
