SkyCargo – Customer Sales & Service Agent: Build Your Career with Emirates Group

For more than four decades, Emirates SkyCargo has been a global leader in air freight, connecting industries, businesses, and individuals to world-class logistics solutions. Renowned for its precision, efficiency, and innovation, SkyCargo continues to set new benchmarks in the international cargo landscape. If you aspire to work with an organization known for excellence and unparalleled global standards, the SkyCargo – Customer Sales & Service Agent role offers the perfect opportunity to start your journey with the Emirates Group.

This detailed guide explores the job responsibilities, required qualifications, benefits, and career growth opportunities associated with the Customer Sales & Service Agent position under Emirates SkyCargo.

What Is the SkyCargo Customer Sales & Service Agent Role?

The Customer Sales & Service Agent position is a frontline, customer-focused role based within a professional Contact Center environment. As the first point of interaction for travelers, freight customers, and logistics clients, you will play a vital part in representing the Emirates brand. Your core responsibilities include providing fare details, facilitating bookings, responding to cargo inquiries, and offering tailored solutions to meet each customer’s specific needs.

This role contributes significantly to Emirates Group’s mission of delivering accurate information, exceptional service, and seamless operational support throughout the customer journey.

Key Responsibilities of a Customer Sales & Service Agent

1. Deliver Exceptional Customer Service

Agents must provide accurate and detailed information related to Emirates’ airfare structures, policies, cargo services, and booking requirements. This includes:

• Managing customer inquiries professionally and confidently
• Offering the best travel or cargo options based on customer needs
• Providing fare quotes and explaining travel or shipment requirements
• Ensuring a smooth, positive customer experience at every touchpoint

Maintaining Emirates’ global reputation for excellence is a crucial part of the role.

2. Facilitate Bookings & Cargo Shipments

You will assist customers with:

• Ticketing processes
• Cargo reservations
• Documentation and shipment tracking
• Updating customers with relevant travel or cargo information

3. Support Revenue Growth

By offering strategic recommendations and accurate product knowledge, you help enhance company revenue and strengthen customer loyalty.

Required Skills and Qualifications

To qualify for the SkyCargo – Customer Sales & Service Agent role, candidates should possess:

• Strong written and verbal communication skills
• Customer service or call center experience (preferred)
• Ability to work in fast-paced environments
• Problem-solving and analytical skills
• Professional phone etiquette
• Ability to read, write, and speak Arabic (preferred for certain regions)

Individuals with enthusiasm, adaptability, and a passion for aviation or logistics will thrive in this dynamic position.

Why Join Emirates SkyCargo?

With over 100,000 employees and more than 50 prestigious brands, the Emirates Group offers limitless career possibilities and growth potential.

1. Global Reputation

Work with one of the world’s most respected airline and logistics companies known for excellence and innovation.

2. Career Progression

Access specialized training programs, career development resources, and internal mobility opportunities across the Emirates Group.

3. Prestigious Work Environment

Join a globally admired employer backed by Emirates Airline and dnata, offering stability and long-term career prospects.

4. Personal Growth

Develop expertise in customer service, sales, logistics, aviation operations, communication, and leadership.

5. Competitive Benefits

Employees enjoy attractive salaries, travel benefits, medical coverage, annual leave, and more—making Emirates Group one of the top employers in the aviation industry.

How to Apply for SkyCargo – Customer Sales & Service Agent

If you’re ready to elevate your career and join a world-renowned aviation leader, submit your application through the official Emirates Group Careers Portal. Prepare your resume, highlight your customer service skills, and apply for the SkyCargo – Customer Sales & Service Agent role to begin your journey toward a rewarding future.